Application Process Details (Note: The Application Process is designed to allow employers to give potential
Job Seekers the information they need to successfuly apply for a position. If any contact information is listed here, then
you should use it instead of the information contained in the Company Details section above.)
Apply online at www.insight.iapplicants.com, fax resume to 614-238-7023 or mail to Insight Communications, 3770 E. Livingston Ave., Columbus, Ohio. No phone calls please.
Job Category:
Sales and Related Fields
Title:
Customer Service Representative
Education:
High School
Description:
Answer phone calls, inputting services and covering a full range of services in a prompt and professional manner so callers receive accurate information regarding the resolution of transactions. Prepare work orders for requests after determining if field visit is required; assure appropriate follow-up procedures are followed. Accurately document and update records in billing system. Promote good customer relations through demonstrated sales and telephone handling proficiencies. Perform related duties as assigned or as the situation dictates.
Number of Positions:
6
Requirements of Job:
Willingness and enthusiasm to learn and apply new sales techniques. Strong telephone voice in terms of tone, clarity, pronunciation and proper use of grammar. Detail oriented with a background in problem solving skills and the ability to multi-task. Excellent verbal and written communication skills with internal and external customers. Proficient in Windows applications, typing and internet navigation skills. Work on assigned projects with minimum supervision. Experience in the area of customer service, sales, payment entry, cash transactions, write-offs, and credit and collections. Six months of previous sales, call center and customer service work related experience. Bi-lingual background preferred.
Pay Range:
$10.00 To $15.00
Benefits:
Medical Insurance, Vision, Dental, 401K, Life Insurance, Vacation Pay, Sick Pay
Pay Rate:
Hourly
Hourly Type:
Full-Time
Job Type:
Permanent
Hours Per Week:
40
Additional Notes on Hours Per Week:
Overtime if needed
